Shipping Policy

At Arumed®, we are committed to processing and delivering your order as efficiently as possible.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Most orders are processed within 1 to 2 business days after the order is placed.

During holidays, product launches, promotional periods, or periods of high demand, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Where We Ship From

Arumed® orders are dispatched from our USA warehouse.

Delivery Time

Estimated delivery time is typically 5 to 8 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, courier availability, weather conditions, customs processing, and other circumstances outside our control.

Please note that business days do not include weekends or public holidays.

Worldwide Shipping

Arumed® ships worldwide.

International delivery times may vary depending on the destination country and local customs procedures.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Please allow some time for the tracking information to update after the carrier receives your package.

If you have not received your tracking information, please check your spam or junk folder before contacting our support team.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your name, address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you notice an error in your shipping information, contact us at support@arumed.co as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing or has already been shipped.

Arumed® is not responsible for packages delayed, returned, or lost because of incorrect or incomplete shipping information provided by the customer.

Delayed Orders

Occasional shipping delays may occur due to severe weather, carrier disruptions, customs inspections, public holidays, or unusually high order volumes.

Shipping estimates are provided as a general guide and are not guaranteed delivery dates.

If your tracking information has not updated for several business days, please contact us at support@arumed.co.

Lost Packages

If your package appears to be lost in transit, contact our customer support team at support@arumed.co.

We will review the tracking information and work with the shipping carrier to investigate the delivery.

Where a package is confirmed as lost in transit, we may provide a replacement or refund in accordance with our policies.

Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it, please complete the following steps:

Check around your property and any secure delivery areas.

Ask household members, neighbours, building staff, or reception personnel whether they accepted the package.

Confirm that the shipping address entered at checkout was correct.

Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us at support@arumed.co and our team will review the matter.

Damaged Packages

If your order arrives damaged, please contact support@arumed.co as soon as possible.

Include your order number, a description of the issue, and clear photographs of the packaging and product.

Our team will review the matter and provide the appropriate next steps.

Contact Us

For questions regarding shipping, tracking, or delivery, contact us at:

support@arumed.co